Love It, Use It, or Send It Back (No Hard Feelings)

We want every bowl, plate, glass, placemat, and tea towel to become a favorite in your home. But we also understand that sometimes, things just don't click. That's okay. We're here to make it right — simply, quickly, and without any awkwardness.

30-Day Satisfaction Guarantee
You have 30 days from the delivery date to return most items for a full refund (original shipping charges are non-refundable).
To be eligible for a return:

• Hardgoods (Bowls, Plates, Drinkware): Must be unused, unwashed, and free of any food residue or scratches. They must be returned in their original packaging or equivalent protective wrap.

• Softgoods (Placemats, Tea Towels): Must be unused, unwashed, and free of stains, odors, or pet hair. We cannot resell washed or soiled textiles.

How to Start a Return

1. Email [returns@yourbrand.com] with your Order Number and the Item(s) you wish to return.

2. We'll send you a prepaid return shipping label (for U.S. orders) and a Return Authorization (RA) number.

3. Pack your items securely — reuse our original shipping box if possible. Write the RA number clearly on the outside of the package.

4. Drop it off at the carrier location specified on the label.

Return Shipping Costs

• Defective, damaged, or incorrect items: We cover return shipping 100%.

• Change-of-mind returns: A flat fee of [$X] will be deducted from your refund to cover the cost of the prepaid label (unless you choose to use your own shipping method).

• International returns: Buyer is responsible for all return shipping and customs fees.

Refund Processing

• Once we receive and inspect your return (usually within 2–3 business days), we will credit your original payment method within 5–7 business days.

• You'll receive a confirmation email. Depending on your bank, the credit may take a few additional days to appear in your account.

Exchanges
We don't process direct exchanges to ensure you get your new pieces faster. Simply return your unwanted item and place a new order for the piece you'd prefer.

Non-Returnable Items

• Final Sale items (clearly marked at checkout)

• Gift Cards

• Custom or personalized pieces (if applicable)

Damaged on Arrival
Did your drinkware crack in transit? Did your plate arrive chipped?

• Take clear photos of the damaged item AND the outer box.

• Email [damages@yourbrand.com] within 48 hours of delivery.

• We'll ship a replacement or issue a full refund immediately — no need to send broken glass or ceramic back (safety first).

Cancellations
Changed your mind? Email us within 2 hours of placing your order. We'll try to catch it before it reaches the packing station.

We believe in beautiful tables and happy customers. If you're ever unsure, just talk to us — we're human, we care, and we'd much rather chat than lose a customer.